Winchester Municipal Utilities – Winchester Municipal Utilities

📣 Important Announcement: Upcoming Software Upgrades for Customer Service & Bill Pay

We’re excited to announce that we are upgrading our Customer Service and Bill Pay systems to serve you better!

🛠 Upgrade Date: August 12, 2025

⚠️ Service Impact: During this time, customer service features and bill payment options may be temporarily unavailable.

What’s Changing?

These upgrades will bring:

✅ A more user-friendly interface

✅ Faster response and payment processing times

✅More ways to connect with us – including new text messaging support!

We appreciate your patience as we make these improvements. Our team is working hard to ensure a smooth transition with minimal disruption.

If you have any questions or need assistance during the upgrade window, please contact us at 859-744-5434.

Throughout the next few months, during days of high heat, your trash may be collected earlier than normal. Please put your items to be collected by the curb the night before your service day.

WMU encourages customers to use the voluntary Recycling Center located at 175 N. Maple Street. The recycling center is open 24 hours per day, 7 days per week and is located behind WMU’s Main Office at 150 N. Main Street; however, it is only accessible from the WMU N. Maple Street entrance. All materials from this recycling center are transported by WMU to the LFUCG Recycling center to be processed.

Amount of Recycling transported by WMU to the LFUCG Recycling Center each year.

2021 - 56 Tons

2022 - 125 Tons

2023 - 169 Tons

2024 - 178 Tons

Current Year 2025: Jan-April - 53 Tons

Winchester Municipal Utilities (WMU) will perform water line flushing beginning Monday, March 31, 2025. You may notice fire hydrants being flushed and releasing large amounts of water, this process not only verifies proper operation of the hydrants, but removes mineral and sediment build up form the water mains which allows us to deliver the highest quality water possible to our customers.

Customers in the immediate vicinity of the work may experience temporary discoloration of their water caused by sedimentation being broken loose from the water lines. This discoloration does not affect the safety of the water and should be clear within 2-3 hours of the work being performed. It is advised that no washing of clothes or other water sensitive operations be performed until the water clears completely. Additionally, it is also recommended that you limit or avoid using hot water and allow a cold water faucet to run a few minutes before using. Please be assured this work will be done in a professional manner with as little inconvenience as possible to the customers of WMU.

For more information or to ask questions call (859) 744-5434 during office hours (7:00 a.m. – 4:00 p.m.) or (859) 744-6582 after office hours. Thank you in advance for your cooperation and we apologize for any inconvenience this work may cause.

To see a complete list of the dates and streets that will be affected click below.

2025 Hydrant Flushing dates by street name

Online Bill Pay

Pay Bill by phone 1-859-437-8015

Services offered

Declaration of Domicile

New Service

Rates

Winchester Municipal Utilities is currently working to identify the material of all the service lines serving customers in our system.

Based upon a recent inventory conducted by WMU, some customers have been notified that the drinking water service line leading to their residence is currently of an unknown material. Service lines installed before 1988 were sometimes made of lead, so there is the potential that some service lines in our service area are made of lead. If you received such notification, then we ask that you complete the survey below to help us determine the material of your service line.

For more information about why we are doing this and how to identify the material on your own, check out www.bit.ly/checkyourpipesky or https://www.epa.gov/lead If you have any questions or concerns about your drinking water, please do not hesitate to contact WMU at (859) 744-5434.