Customer Service:
(859)744-5434

Solid Waste:
(859)744-1170

Emergency/After Hours:
(859)744-6582

 


 

Your most recent Drinking Water Quality Report

 


COVID-19 Alert - For the latest information on the novel coronavirus in Kentucky, please visit kycovid19.ky.gov

Winchester Community Resource Page: LINK

WMU UPDATE TO ADDRESS COVID-19

Friday, March 20, 2020

What You Should Know:

In the interest of public and employee health during this COVID-19 outbreak, effective Monday, March 23, 2020, Winchester Municipal Utilities (WMU) will be closing the front office lobby to walk-in customers. In the meantime, staff will still be on duty answering service calls and assisting you. We will continue to closely monitor the rapidly changing COVID-19 situation and will follow guidance from the CDC, state and local health authorities.

What You Should Do:

WMU is committed to continuing to address customer service needs. We are here to serve you, and in an effort to reduce the risk of contracting or transmitting the virus, we are asking customers to conduct their business by mail, phone, and website or by using our on-site drop box.

To make payments without visiting our office, the following resources are available:

  • Call Customer Service at (859) 744-5434 during regular office hours - 7:00 a.m. - 4:30 p.m. (Monday - Friday)
  • Mail in payments.  For your convenience an envelope is provided in your monthly billing statement.
  • Call Customer Service and set up automatic bank draft.
  • Leave a bill payment in our on-site drop box – 24 / 7
  • Visit our website and make online payments
  • Download the WMU Advisory App on your smartphone or tablet to connect to our online payments.  Android users can go to Google Play and iPhone users can go to the Apple store to download the free app. 

For more information please see our Customer Service webpage for details.

To set up new service please fill out our Application for Utility Service and call one of our Customer Service Representatives for further instructions.

As the situation with the Coronavirus evolves, WMU is actively following this unprecedented moment in history and responding to the ever-changing needs. While we recognize that current public concerns about the safety of drinking water are minimal, we would like to go ahead and make sure all are aware that our drinking water is safe, and customers can continue to use and drink water from their tap as usual.

WMU standards and Environmental Protection Agency water regulations require treatment at public water systems to remove or kill pathogens, including viruses. The disinfection we use to treat the drinking water, chlorine, can prevent COVID-19 from being in our drinking water. As a reminder, washing your hands often with soap and warm water for at least 20 seconds helps prevent the spread of COVID-19.

While we are making the necessary adjustments needed to keep staff and customers safe, we remain committed to providing access to the same clean, high quality water you’ve always enjoyed.

 


WMU UPDATE TO ADDRESS COVID-19

Tuesday, March 17, 2020

In response to the developing events of the spread of the COVID-19 virus, Winchester Municipal Utilities (WMU) has temporarily suspended all water service shut-offs for non-payment and will begin reinstating service to customers who have been previously shut-off.  Utility customers should continue to pay their bill for the water, sewer, and solid waste charges as they will be ultimately responsible for any charges accrued during this moratorium.  We encourage those who can’t pay by their due date to contact WMU Customer Service to help with payment options. In addition, WMU will be suspending all non-emergency service calls and appointments and will limit contact with customers during all emergency service calls.  

To make your payment without visiting our office, the following resources are available:

  • Call Customer Service at (859) 744-5434 during regular office hours - 7:00 a.m. - 4:30 p.m. (Monday - Friday).

  • Mail in payments.  For your convenience an envelope is provided in your monthly billing statement.

  • Call Customer Service and set up automatic bank draft.

  • Leave a bill payment in our on-site drop box – 24 / 7.

  • Visit our website and make online payments.

  • Download the WMU Advisory App on your smartphone or tablet to connect to our online payments.  Android users can go to Google Play and iPhone users can go to the Apple store to download the free app.

It is also important for you to know that your drinking water remains safe.  At the WMU water treatment plant it isn’t necessary for us to use any special treatment practices to kill the novel coronavirus.  The methods that are already used, on a daily basis, are more than sufficient to kill the virus should it enter the water system.  WMU utilizes chlorine to disinfect the water from bacteria and viruses.  Viruses, such as COVID-19, are very susceptible to being treated with chlorine.  We chlorinate to a level that successfully addresses pathogens and bacteria found in surface water that are much more severe and resistant than the coronavirus.

Should you have any questions or would like additional information, please contact Customer Service at (859) 744-5434.

For additional information about the coronavirus and drinking water please visit:

For additional information about the coronavirus, please visit:

Printable PDF Version

 

COVID-19 Resources

World Health Organization

United States Department of State

Center for Disease Control

Johns Hopkins Live Tracker

Office of the Governor


Office Hours Drive-thru Telephone Hours
Monday-Friday Monday-Friday Monday-Friday

7:00 am - 4:00 pm

New Services 7am - 3 pm 

7:00 am - 4:30 pm

 

7:00 am - 4:30 pm

 

  Transfer Station  
Call for hours: 859-744-1170
     
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WMU Commissioners

  • Mike Anderson, Chairman
  • Jimmy Powell, Vice-Chairman
  • John OmohundroTreasurer
  • William Baker, Secretary
  • Jim Roarx, Commissioner

Ex-officio Commissioners

 

  • Hon. Ed Burtner, Mayor, city of Winchester

WMU Management

  • Kenneth Dryden, General Manager
  • Jennifer Sparks, Director of Accounting & Finance
  • Joy Lewis, Director of Administration
  • Arkadiusz Front, Director of Engineering & Operations

WMU Commission Meetings

The Commission meets on the 1st and 3rd Thursdays of each month at 5:30 p.m., 150 North Main Street.

 


WMU Commission Meetings & Events

 DateEvent
Details March 19, 202003/19/2020 @ 5:30 pm - Commission Meeting
Details April 2, 2020Commission Meeting - Cancelled
Details April 10, 202004 / 10 / 20 - WMU Closed - Good Friday
Details April 16, 202004/16/2020 @ 5:30 pm - Commission Meeting
Details May 7, 202005/07/2020 @ 5:30 pm - Commission Meeting
Details May 21, 202005/21/2020 @ 5:30 pm - Commission Meeting
Details June 4, 202006/04/2020 @ 5:30 pm - Commission Meeting
Details June 18, 202006/18/2020 @ 5:30 pm - Commission Meeting
Details July 2, 202007/02/2020 @ 5:30 pm - Commission Meeting
Details July 16, 202007/16/2020 @ 5:30 pm - Commission Meeting
Details August 6, 202008/6/2020 @ 5:30 pm - Commission Meeting
Details August 20, 202008/20/2020 @ 5:30 pm - Commission Meeting